I. Pre-Sales Services

1. Technical Consultation & Solution Design  

  Based on the customer's production line layout, veneer specifications, and capacity requirements, we provide professional technical consultation and tailor the optimal stacking solution.

2. Sample Testing Support  

  Customers can send veneer samples to our factory. We conduct stacking tests using actual equipment and provide test reports and videos to ensure the machine meets customer requirements.

3. Factory Visit Reception  

  We welcome customers to visit our factory for on-site inspection. Professional engineers will accompany, explain, and demonstrate machine operation on site.

II. In-Sales Services

1. Transparent Production Schedule  

  After contract signing, we provide a detailed production schedule and regularly update the customer on the progress of manufacturing, assembly, and commissioning at each stage.

2. On-Time Delivery  

  We strictly organize production and shipment according to the delivery date specified in the contract, ensuring timely delivery.

III. After-Sales Services

1. Installation & Commissioning Guidance  

  After the equipment arrives at the customer's site, we dispatch experienced engineers to provide on-site guidance for installation and commissioning, ensuring smooth startup.

2. Operation & Maintenance Training  

  We provide systematic training for the customer's operators and maintenance personnel, covering machine operation, daily maintenance, fault diagnosis, etc., ensuring the customer can operate the equipment independently.

3. Warranty Service  

  The complete machine comes with a 12-month warranty, with key components (servo motors, PLC controllers, sensors) covered for 18 months. During the warranty period, any failures caused by manufacturing defects will be repaired or parts replaced free of charge.

4. Remote Technical Support  

  We provide 7×24-hour telephone, email, and video remote technical support, responding quickly to customer issues to minimize downtime.

5. On-Site Repair Service  

  For issues that cannot be resolved remotely, we commit to dispatching a service engineer to the site within 48 hours (subject to visa and flight availability).

6. Spare Parts Supply  

  We offer long-term supply of genuine spare parts to ensure hassle-free maintenance throughout the equipment's lifecycle. Spare parts can be ordered together with the machine or purchased separately.

7. Regular Follow-Up & Equipment Health Check  

  During the warranty period, we conduct regular follow-up visits to understand the equipment's operating status and provide remote or on-site equipment health inspection services.